How They Do ItBETA

COMPANY PLAYBOOK

Red Hat

Red Hat presents transparency, inclusivity, collaboration and adaptability as organizational practices, not only software-development practices.
Operating system
  1. Open participation
  2. visible information
  3. multiple contributions
  4. adaptation and learning.

System principles

  • Transparency.
  • Inclusivity, collaboration and adaptability.

Tensions and trade-offs

  • Openness increases contribution but requires separate management of context, security and decision boundaries.

PRACTICES

How Red Hat builds its operating system

01
Transparency

Transparent work

Open culture defines transparency as a core principle.

How it works
Information and work are made visible so more people can inspect and contribute.
Why it is used
Visibility broadens access to context.
Trade-off
Visibility can create noise or expose information that needs boundaries.
Best fit
Work where information can safely be shared widely.
Open original source
02
Participation

Inclusive contribution

Open organizational culture treats inclusivity as a foundational principle.

How it works
People are invited to contribute perspectives and work rather than being limited to a narrow hierarchy.
Why it is used
It expands the range of ideas available to solve problems.
Trade-off
More voices can add coordination and decision costs.
Best fit
Knowledge work benefiting from diverse expertise.
Open original source
03
Community

Support open-source participation

Red Hat strongly encourages associates to participate in open-source projects.

How it works
Guidelines frame participation in open-source projects as a supported form of contribution.
Why it is used
It connects company learning and product work to external communities.
Trade-off
External participation needs clarity about time, IP and priorities.
Best fit
Organizations whose work genuinely benefits from open communities.
Open original source
04
Decision making

Scale decision process to impact

Reversible everyday decisions proceed with an announcement and invitation for concerns; as impact and complexity rise, stakeholder mapping, structured feedback, and regular updates are added.

How it works
The tool prescribes announcing intent/timing and collecting concerns for simple decisions; for broad impact it identifies stakeholders, responds in aggregate even to unused feedback, and updates results.
Why it is used
Matches openness to decision risk without imposing a heavy participation ritual on every choice.
Trade-off
Misclassifying impact at the start creates either needless delay or insufficient participation.
Best fit
Knowledge work with distributed stakeholders and varying reversibility.
Open original source
05
Policy

Test operational changes with Business as Code

Proposed changes to business processes and policies pass through review, pilots, tests and rollback steps, as in software delivery.

How it works
In its own internal transformation, Red Hat applies peer review, isolated pilots, tests and rollback to business processes versioned like code; it does not claim every process is already codified.
Why it is used
Allows operational changes to be measured before broad rollout and mistakes to be reversed.
Trade-off
Can privilege codifiable processes, add maintenance work and create unequal access to technical tools.
Best fit
Organizations able to pilot high-impact process changes on a small scale.
Open original source
06
AI-assisted work

Rewrite the AI policy and offer choice within a bounded tool set

When Red Hat engineering found that its first AI policy, though sound on risk and legal grounds, was hard for teams to use as practical guidance, it rewrote the policy as a team effort. Instead of mandating one tool it offers choice within a bounded set of best-in-class tools: an organization-wide assistant for general productivity, and on the developer desktop IDE plug-ins, Cursor or terminal assistants, used with local open models or frontier models under data-privacy agreements. Code review stays human and engineers remain responsible for the commit.

How it works
The policy is revised until teams can apply it as practical guidance; tools are chosen from a bounded set rather than imposed as a single option, while review and CI remain fixed gates regardless of which tool produced the code.
Why it is used
Forcing one tool kills adoption because engineers will not leave their own setups; bounded choice raises uptake while keeping use inside data and security limits.
Trade-off
Tool variety increases support load and duplicated effort; the post does not quantify impact and the evidence is still anecdotal.
Best fit
Large engineering organizations with established review and CI discipline; without that discipline, tool variety amplifies risk.
Open original source

Primary sources

Business as CodeCompany-published blog
Source details
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