How They Do ItBETA

COMPANY PLAYBOOK

Bending Spoons

Bending Spoons combines high talent density with freedom and individual responsibility, translating cultural expectations, communication norms, its people system and benefits into detailed written mechanisms.
Operating system
  1. Highly selective hiring
  2. rapid context and responsibility
  3. explicit culture contract
  4. deep focus and direct feedback
  5. strong fixed reward
  6. approval-free resource use with retrospective review.

System principles

  • Do not hide contentious expectations; write them down before hiring.
  • Grant freedom in decisions and growth while keeping outcomes and boundary-setting with the individual.
  • Use judgment, visible cost and retrospective learning instead of prior approval.
  • Treat benefits as investments in employee effectiveness rather than gestures.

Tensions and trade-offs

  • A high bar and hard work can produce exceptional output, but are not for everyone and may shift sustainability burden to the individual.
  • Radical candor accelerates learning but can erode trust when empathy and power balance are weak.
  • Approval-free spending and flexibility reduce bureaucracy but require sound judgment, transparency and credible retrospective review.
  • A standardized selection system improves consistency but can scale a narrow definition of success and assessment bias.

PRACTICES

How Bending Spoons builds its operating system

01
Performance

The Great Spooner standard

Expected behavior is defined through ten explicit traits spanning ownership, judgment, simplification and coaching.

How it works
Ownership, pragmatism, teamwork, judgment, simplification, invention, deep knowledge, positive energy, high standards and coaching form one behavioral framework.
Why it is used
Creates an observable development language instead of abstract culture fit.
Trade-off
If all ten traits become simultaneous norms, they can flatten role differences and create a persistent sense of inadequacy.
Best fit
Teams able to use the same behavioral language across hiring, feedback and development.
Open original source ↗
02
Culture

Writing down controversial principles

Nine principles likely to trigger disagreement become an explicit contract for hiring and daily decisions.

How it works
Nine contentious principles—including uncompromising excellence, talent priority, hard work, pragmatism and individual boundary ownership—are explained separately. Dissent is invited; without new information the decision is reaffirmed and commitment is expected.
Why it is used
Lets candidates self-select knowingly and reduces repeated reopening of foundational debates.
Trade-off
A “commit or leave” closure can weaken legitimate minority views and psychological safety.
Best fit
Organizations with genuine hard cultural choices whose leaders openly own their costs.
Open original source ↗
03
Feedback

Radical candor

Feedback is fast, direct, empathetic and actionable, and leaders are subject to the same candor.

How it works
Feedback goes directly to the person, quickly, with rational grounds, concrete examples, empathy and an action suggestion. Avoiding candor is itself feedback-worthy.
Why it is used
Intervenes before issues compound and shortens the learning loop.
Trade-off
An expectation of emotional resilience can be used to normalize poorly delivered harshness.
Best fit
Cultures where feedback is reciprocal, leaders can be challenged and behavior is separated from identity.
Open original source ↗
04
Attention

Slack closed by default

Messages are processed in planned batches while urgent matters move to a separate, reliable channel.

How it works
Slack is not kept open all day; messages are handled in set windows, notifications are constrained and genuine emergencies move to a separate channel such as phone.
Why it is used
Protects deep work and uninterrupted reasoning.
Trade-off
Can delay responses and reduce visibility; coordination suffers without shared urgency definitions and channel expectations.
Best fit
Knowledge work requiring long focus blocks, explicit ownership and a reliable urgent channel.
Open original source ↗
05
Hiring

Starting strong

The first period combines explicit expectations, intensive context, early feedback and progressively larger responsibility.

How it works
New hires receive cultural and role context quickly, with frequent early feedback, active relationship-building and progressively larger responsibility.
Why it is used
Converts potential identified in selection into real productivity faster.
Trade-off
An intensive start can create information overload and early performance pressure if reflection and adjustment time are insufficient.
Best fit
Teams with written expectations, strong coaching capacity and timely early feedback.
Open original source ↗
06
Hiring

Multi-stage selection process

Candidates are assessed for consistent work signal across standardized tests, tasks and interviews.

How it works
Selection combines signal from standardized cognitive and craft assessments, tasks and multiple interviews. Learning speed, judgment and potential matter more than tenure.
Why it is used
Aims to select, through comparable evidence, candidates who can take substantial responsibility early.
Trade-off
A long, assessment-heavy process raises candidate cost and can confuse test performance with job performance.
Best fit
Roles where high selectivity is economical and job relevance of assessments is regularly validated.
Open original source ↗
07
Compensation

High fixed pay and explicit benefits

Total reward combines strong fixed pay, role-relevant benefit choices and long-term commitment components.

How it works
Pay combines a strong fixed base, reviews based on individual effectiveness and market, benefit choices and for some offers a sign-on award vesting over 48 months. The document gives examples of €63,965 for a junior software engineer and €143,330+ for senior, with no stated ceiling.
Why it is used
Rewards sustained impact and long-term commitment rather than short-term target bonuses.
Trade-off
High individual differentiation can strain perceived fairness, while sign-on vesting creates an exit cost.
Best fit
Companies able to explain effectiveness criteria, calibrate pay decisions and sustain strong cash economics.
Open original source ↗
08
Remote

Choosing on-site and remote work by task

Work location is not an ideological default; it is chosen around collaboration needs, individual effectiveness and team conditions.

How it works
On-site and remote choices consider collaboration intensity, individual effectiveness, team setup and legal constraints together.
Why it is used
Builds a context-appropriate arrangement for productivity and collaboration instead of a uniform location rule.
Trade-off
Flexibility varying by person and role can create perceived inequity and coordination complexity.
Best fit
Hybrid organizations able to distinguish work types and assess performance through outcomes rather than visibility.
Open original source ↗
09
Remote

End-to-end travel and relocation support

Visas, moving, temporary housing, insurance, an interest-free loan and a local buddy form one relocation system.

How it works
The company covers visas and immigration, moving, insurance, customs, storage, up to four months of temporary housing, a local buddy and a €10,000 / £10,000 interest-free relocation loan.
Why it is used
Lowers the logistical and uncertainty cost of international hiring and helps the employee focus on the role sooner.
Trade-off
It is expensive, may privilege certain locations and the loan can increase perceived dependence on the employer.
Best fit
Companies relocating critical international talent with immigration and People Operations capacity.
Open original source ↗
10
Learning

Approval-free learning investment

People invest company time and capital without prior approval; review happens afterward for learning.

How it works
Books, courses, workshops and work time for learning require no prior approval. The individual judges whether impact will exceed time and capital cost; spending is reviewed later, good-faith mistakes are not punished and learning is shared.
Why it is used
Removes approval latency, strengthens adult judgment and turns individual experiments into organizational knowledge.
Trade-off
Access, willingness to spend and the definition of “productive learning” may differ across people.
Best fit
Teams with high trust, cost visibility, retrospective review and a culture of learning from mistakes.
Open original source ↗
11
Compensation

Inclusive parental support

Flexible fully paid leave is paired with family-planning and childcare funding regardless of identity.

How it works
After statutory provisions, reasonably unlimited leave at 100% gross pay is paired with 70% funding from a €10,000 lifetime family-planning budget and €10,000 annual childcare budget. Support is independent of gender, orientation and relationship status.
Why it is used
Reduces the career impact of parenthood and the care cost required to make work possible.
Trade-off
Ambiguity around “reasonable” duration and manager-specific norms can create de facto inequity; 70% funding still leaves an access gap.
Best fit
Companies supporting the policy not only with budget but also job protection and a credible usage culture.
Open original source ↗
12
Inclusion

Embedding EDI across the people and product chain

Inclusion is operationalized through nine commitments spanning attraction, selection, pay, benefits, workplace, product and stakeholder communication.

How it works
Nine commitments span outreach to underrepresented applicants, bias-aware selection, pay and effectiveness review, inclusive benefits, product language and stakeholder communication.
Why it is used
Moves EDI beyond a hiring target and distributes it across the employee and product lifecycle.
Trade-off
A short commitment list can remain aspirational without published measures, owners and outcomes.
Best fit
Organizations tying commitments to process metrics, accountable roles and regular outcome review.
Open original source ↗

Primary sources

Internal documents indexControversial PrinciplesA Great SpoonerControversial PrinciplesRadical CandorSmart Usage of SlackStarting StrongSelection ProcessPay & BenefitsOn-Site & Remote WorkTravel & RelocationLearning InvestmentsParental SupportEquity, Diversity & Inclusivity